FAQ
Frequently Asked Questions
Products
Pretily offers a wide range of accessories, cosmetics, and beauty services. Our products include jewelry, makeup for the face, eyes, and lips, as well as beauty services like manicures and pedicures.
Yes, all of our cosmetics are cruelty-free and made with high-quality ingredients that are safe for your skin.
We offer detailed product descriptions and shade guides on each product page to help you find the perfect match. If you’re unsure, feel free to contact us for personalized recommendations.
Yes, we accept returns for unused products in their original packaging within 14 days of delivery. If you received a defective or incorrect item, we will gladly exchange it. Please refer to our Returns Policy for more details.
Shipping
Shipping typically takes 3-7 business days, depending on your location. You will receive an email confirmation with tracking information once your order is shipped.
Currently, we only ship within Pakistan. We are working on expanding our shipping services to more locations in the future.
Shipping costs vary depending on your location and the size of your order. Shipping fees will be calculated at checkout before you complete your purchase.
Yes! Once your order is shipped, we will send you an email with tracking details so you can follow your package’s progress.
If your package is delayed or lost, please contact us immediately at [email address]. We will work with the shipping carrier to resolve the issue and keep you informed of any updates.
Billing
We accept Visa, MasterCard, and American Express credit cards.
Your credit card will be charged as soon as your order is accepted and processed.
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Order questions
Drop us an email at [email protected] and we will update your order as soon as we can.
At any time, you can view your order status on your My Account page. This page will be updated as soon as possible, at two different stages: first, when your credit card is charged and again when your product is shipped.
We only accept one promo code at a time. We are sure that there will be other opportunities to use your promo code in the future.
